Practice Scenarios
Master customer interactions and application processes through realistic practice scenarios
10
Available Scenarios
0
Completed
13
Process Steps
425
Total eBucks Available
Credit-Challenged Customer - Full Process Walkthrough
BEGINNERCustomer
Maria Gonzalez
Credit Score
Below 580
Purchase Amount
$1,899
Reward
Tech-Savvy Customer - Digital-First Experience
INTERMEDIATECustomer
Tyler Chen
Credit Score
No credit history
Purchase Amount
$2,199
Reward
Emergency Repair - Time-Pressured Process
ADVANCEDCustomer
Carlos Martinez
Credit Score
Poor (520-580)
Purchase Amount
$3,200
Reward
Senior Customer - Assisted Application Experience
INTERMEDIATECustomer
Linda Thompson
Credit Score
Good (680-720)
Purchase Amount
$1,299
Reward
Premium Tire Package - Elective Upgrade
BEGINNERCustomer
Jessica Williams
Credit Score
Fair (640-680)
Purchase Amount
$1,899
Reward
Inspection Failure - Compliance Deadline
ADVANCEDCustomer
Michael Thompson
Credit Score
No credit history
Purchase Amount
$2,750
Reward
Engine Rebuild - Maximum Amount Financing
ADVANCEDCustomer
Sandra Davis
Credit Score
Challenged (560-600)
Purchase Amount
$4,200
Reward
Contractor Vehicle - Business-Critical Repair
INTERMEDIATECustomer
David Kim
Credit Score
Fair (620-660)
Purchase Amount
$2,100
Reward
AC Repair - Seasonal Emergency
BEGINNERCustomer
Lisa Rodriguez
Credit Score
Good (680-720)
Purchase Amount
$1,650
Reward
Complex Diagnostic - Multi-System Repair
ADVANCEDCustomer
Robert Chen
Credit Score
Fair (630-670)
Purchase Amount
$2,450
Reward